Terms & Conditions
Once an order has been submitted, you are entering into a contract with us to supply you with handmade jewellery items as described in the product details. Once accepted via email, this contract becomes binding. All contracts are subject to UK Law
For bespoke orders, an estimated dispatch time will be given once the details have been agreed and finalised.
All orders will be shipped within 1-3 working days, unless otherwise stated. During the festive period, some orders may be shipped within 7-10 days. If this is not possible, you will be contacted and either refunded, an alternative given or a date when the item can be shipped.
Photographs of the items may be of the actual item you will receive or a close representation if more than one has been created. Due to the uniqueness of each gemstone and the nature of being hand-made, the right is reserved to sell items with minor differnces (ie difference in shade or pattern of the gemstone; differences in the leaves).
Due to an individual computer's monitor setting, the colours of the jewellery cannot be guaranteed to be 100% accurate. Every care has been taken to photograph the items accurately.
Some designs may feature pre-made components such as chains, charms and clasps. Not all of these are hallmarked due to them being below the weight at which UK Law requires hallmarking.
All content is subject to change without notice. Whilst every effort is made to keep this website updated, this may not always occur.
The material, content and jewellery designs on this website is owned by Scarlett Willow Designs. Use or reproduction is prohibited unless written consent has been given. All rights reserved.
No representations or warranties of any kind, expressed or implied, about the accuracy, reliabillty, suitability or availability of the information, products or related graphics contained on the website for any purpose.
As the gemstones used are completely natural, the colours and textures vary, as do the representation on different browsers and computer monitors.